Our #1 priority is to make sure our clothes make you & your little ones happy!
Refunds will only be accepted in the following cases:
1. You received the wrong item/s- please send pictures to be verified
2. You received a damaged item/s- please send pictures to be verified
3. You received an incomplete order or you did not receive your order at all
4. If you haven’t received your order within 45 business days you are welcome to contact our customer support for a full refund (this policy excludes giveaways).
Items over $80 cannot be returned for a refund, only exchanges.
Your happiness is our guarantee. If you are not happy with the size of your item please email us at email@example.com and we will give you instructions on how to return the item and we will send you a new size.
Customer will be responsible for the cost of mailing the item back.
In case of any of the above scenarios please contact us:
E-mail: firstname.lastname@example.org within 5 days of order receipt.
Please be sure to provide:
- your name
- order number
- contact number
- the reason for your return
You must receive authorization from customer service prior to returning the order. Unauthorized returns sent back without requested information will not be accepted. Please allow 2-3 business days to respond to your inquiry.
Any returned merchandise must be received in its original condition (unwashed and unworn with hang tags attached). Original shipping fees are not refundable unless you received the wrong item or a damaged item. In all other cases, the buyer is responsible for return shipping fees. We suggest you send your returns via a trackable shipping method.
All returns are handled within seven business days of receipt at our warehouse. If a refund has been approved, please allow up to 30 days for the credit to appear on your billing statement. Goods discounted more than 50% are not eligible for returns.
Please note that if the item was a gift, we will be unable to issue a refund to anyone other than the person who originally placed the order. You may request a store credit or exchange by indicating that the item was a gift. Please be sure to include your name, address, and phone number as well as the name and address of the person who placed the order.
To cancel, you must contact us by email or Facebook Messenger within the same day the order was placed.